List/Modify my home for me
Q: Can you list or modify my home for me?
A:
Unfortunately, we cannot list or modify your home for you. Please use "Home Owner Login" to modify your listing. If you require help with changes or photos, please see other questions in this FAQ.
Need more help please feel free to contact us by clicking here.
I can't see my changes
Q: I changed my listing or added/changed photos and I can't see them, what happened?
A:
Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to as well as your listing page. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.
If you see the correct information on the Home Owner Login page, your listing has been changed.
Need more help please feel free to contact us by clicking here.
I can't see my new listing
Q: I added a new listing and I can't find it, where is it?
A:
Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.
Need more help please feel free to contact us by clicking here.
Forgot Username or Password
Q: What do I do if I forget my username or password?
A:
If you forget your username or password, you may obtain it by selecting the "Home Owners Login" link on the top of our home page and entering your email address into the box above "Send my username and password to me via email" and clicking the button. Your information will then be mailed to your email address, assuming you have previously registered with us, and the email address you enter is the same one you registered with.
Need more help please feel free to contact us by clicking here.
Can't Register
Q: I didn't get the registration confirmation email, what do I do?
A:
If you received our verification email message but you cannot click on the link provided you must cut and paste the link into the address area of your browser and then press the enter key. If you did not receive our verification email message, log in and select "See/Change" your contact information and provide us with your email address again. This will cause our system to automatically resend the verification message. Often, the reason the registration confirmation email is not being delivered to your personal email account is because your ISP (Internet Service Provider) is blocking the email as spam or you have an email filter on your email account. This does seem to occur commonly with AOL, Hotmail, Yahoo, Cox, Juno and many free email accounts. You may also want to contact your ISP about this problem. Please check with your ISP before contacting us.
Need more help please feel free to contact us by clicking here.
Modify/Delete Listings
Q: How do I modify or remove my listing?
A:
This is one of the best features of our site. You have full access to your listings 24 hours a day. You can modify any portion of your listing at any time, including the pictures. You can even choose a new regional area to list in if you feel your area is too specific or too general. Amazing flexibility, and you control all of it. To make changes simply click on "Home Owners Login", enter your username in the "Manage my account" box and click the "Manage my account" button. To change the text portion of your listing click the "Modify" link next to the listing you wish to change. To change the photos on your listing click the "Change/Add Photos" link next to the listing you wish to change. If you wish to change your contact information on your listing click the "Change/See Your Contact Information" located on the top of the main login screen. Contact information is applied to everyone of your listings when changed. If you missed any inquiries as a result of an email change, don't worry, we save all inquires and you can view them all on line by simply clicking on view inquires link next to the listing you want to see which is also located under "Manage My Account". You need to make any and all modification to your listings and your contact information. We do not modify owners information.
NOTE: When modifying your listing, changes will be lost unless you save your data by clicking the "save your data" button and entering your username and password.
Need more help please feel free to contact us by clicking here.
Change Email address
Q: How do I change my email address?
A:
To change your email address, simply log in to your account via Home Owner Login and choose "See/Change Your Contact Information" on the top right under "Main Menu". Make the email address change and save it the same way you did when you initially registered.
A verification email containing a link will be sent to the new email address. The link must be clicked on to verify and save the change in your account. Note: If you have an AOL address the link may not be clickable. You must then copy the url link and paste it into the url window of your browser and press enter to make the verification.
The email address will not be changed until the verification link is clicked. Changing your email address will change it on all of your listings.
Need more help please feel free to contact us by clicking here.
Change Username
Q: How do I change my username?
A:
Usernames cannot be changed. The only possibility is to open a new account with a different email address and transfer your listings to the new account.
Need more help please feel free to contact us by clicking here.
Direct link to my listing
Q: Is there a direct URL to my listing or do I have to navigate there every time?
A:
Yes, there is a direct link to each property you list. You are more than welcome to access your listings directly by your listing id number. To easily find the id of each or your listings, go to "Home Owners Login" and select "Manage my account", first typing your username into the box provided. If you forget your username or password, you may obtain it by entering your email address into the box "Send my username and password to me via email" and clicking the button.
The URL for your listing will be
http://www.SubmitYourRentals.com/rental_detail.asp?listing_id=YourIdNumber
make sure to put your id number in place of YourIdNumber in the above URL.
Your id number will never change. And you do not need to navigate to get there. Try putting it in the address box of your browser to see that listing. Feel free to use the URL any way you wish.
Need more help please feel free to contact us by clicking here.
My area does not exist
Q: My area does not exist, how do I request a new region be added?
A:
In order to request a new region, please fill out the short form using the request a region link provided during the "List your rental" process. The link will be shown at the bottom of the page as you navigate to the area to place your home in. If the link is not shown, please continue to navigate until the link appears at the bottom of the page.
We will research your request and get back to you. Until a decision is made, we suggest you place your listing in the closest listed region.
Need more help please feel free to contact us by clicking here.
Links to personal web sites
Q: Can I put my web page/link on my listing?
A:
At this point we are not sure how we are going to handle direct links to owners web sites. It would be impossible to evaluate our services if renters did not contact you through our service. It is currently under evaluation, however a place for the link is asked during the listing process. Please use it in the event we do post them. We currently do not display links or email addresses on any listings.
Need more help please feel free to contact us by clicking here.
My new listing is disabled
Q: I just added a new listing and it is disabled, why?
A:
Listings will be disabled until a payment is made.
Need more help please feel free to contact us by clicking here.
Restore a disabled listing
Q: I accidentally disabled my listing, how do I restore it?
A:
If you disabled your listing by deleting it, please contact us.
Need more help please feel free to contact us by clicking here.
Featured Rental
Q: What is featured rental and how do I become one?
A:
If you would like to recommend your home as a featured rental, and just click on set feature after you login and check for the next available date.
Need more help please feel free to contact us by clicking here.
Owners: Bounced Email
Q: I responded to an inquiry from a renter and it bounced. Can you help me?
A:
If a message is returned to you undelivered, we cannot provide you with the correct address to contact the person who sent the inquiry. Form based inquiries must ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. About 1 in 10,000 inquiries are undeliverable due to spelling errors in the email address. Once in a while it is possible to guess the address by checking for common misspellings in the address (ex. Yahoo.con). SubmitYourRentals.com cannot locate the correct address for undeliverable email address provided by prospective renters.
If you find that emails are not being delivered to your email address, first test your listing by navigating to your listing and click "Send Email". Send yourself a test email just entering "test" in the message box and an email address other than the one you registered with in the "From" box. Enter the verification word and click submit. Make sure the address you put in the From box is not the same address you used to register with and is a real address. Internet mail servers will not deliver email if the From address is not a valid address. If you do not receive the test email, check your inquiry box on SubmitYourRentals.com and see if it is there. If it is, make sure you have not blocked email from SubmitYourRentals.com via your spam controls on your email box (AOL users can enter keyword "SPAM CONTROLS" to check this).
If you have checked all the above and still did not receive your test email, please contact us.
Need more help please feel free to contact us by clicking here.
Renters: Bounced Email
Q: An email I sent to inquire on a property bounced back to me. What do I do?
A:
If a message is returned to you undeliverable or an owner is not responding to inquiries, please contact us.
Need more help please feel free to contact us by clicking here.
Someone copied my listing text
Q: Another owner copied parts of my listing, what do I do?
A:
Since we do not copyright your listing text, there isn't anything we can do to help. We recommend you ask the owner to remove any copied text in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.
Need more help please feel free to contact us by clicking here.
Add or Change Photos
Q: How do I add photos to my listing?
A:
If you would like photos posted with your listing, simply login and click on Change/Add photos. There you can select the photos from your local computer you wish to upload and store with your listing. You can change the photos any time you wish, as often as you wish. If you only have prints you can mail a set to us along with payment (paid listing only) and we will scan and post the photos for you. Address is given when you make a payment by check.
Need more help please feel free to contact us by clicking here.
I can't see my photos
Q: I just added/changed photos and they are not showing on my listing. Where are they?
A:
Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser (usually on top near the "address" or "url" bar). If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.
If your photos appear on the "photos" page within "Home Owner Login", rest assured they are displayed on your listing.
Need more help please feel free to contact us by clicking here.
Photos from another website
Q: Can I copy photos from another website to post on my listing?
A:
Many other sites copyright your photos once you add them to your listing and thus they cannot be legally uploaded to our site without permission. You must obtain permission from the other site before uploading your photos to your listing.
Need more help please feel free to contact us by clicking here.
Number of photos
Q: How many photos can I put on my listing?
A:
Up to 4 photos.
Need more help please feel free to contact us by clicking here.
Prices
Q: What are your prices?
A:
To see our price list,click here. All prices are per listing.
Need more help please feel free to contact us by clicking here.
Making Payments
Q: How do I make a payment?
A:
Our online payment system is simple and easy to use. To make a payment an owner must login to their account and click on "Make A Payment", which is located just above and to the right of the listings located on the main login screen. Our online payment system allows an owner to select the listings they wish to pay for and the amount of time they wish to pay for. Once complete a method of payment is then chosen. Our payment system is built to accept checks, money orders through conventional mail and credit cards through paypal.com. Visa and Mastercard must be processed through paypal.com. Paypal.com can be somewhat of a pain to use as they have a very strict security system setup. We CANNOT accept credit cards directly at this time. If you would rather NOT use paypal or have trouble please simply use a check by logging in and creating a new invoice using "pay by check". Also note that your SubmitYourRentals.com username and password may not be the same as your paypal username and password (unless you set them up that way). Users can login at anytime and make a payment. All payments increase time to the existing expiration date of the listing or the date the payment was received, which ever is LATER.
Need more help please feel free to contact us by clicking here.
Payment Address
Q: I want to mail you a check, what is your address?
A:
In order to make a payment by check, you must log in via "Home Owner Login" and click "Make a Payment" (see "Making Payments" in this FAQ for more information). When you click on "Pay by check", all the information you will need is displayed.
Need more help please feel free to contact us by clicking here.
Verifying payments
Q: How will I know when my payment is processed?
A:
By Check: If you pay by check, please allow at least three weeks from the time it is mailed before it is processed. Please do not contact us to inquire if payment has been received within these 3 weeks. A notification by email is sent after each payment is processed. If you do not receive an email from us after 3 weeks, please contact us about the payment.
By Credit Card (PayPal): If you pay by credit card (via Paypal) your payment is usually processed immediately, but may take up to 24 hours. To find out if your payment has been processed please login (using home owner login at the top of this screen) and check the status of your listing. If your listing is in a paid status and expires in a year or more, your payment has been processed. You can also log directly into www.paypal.com and get a record of all payments. Please do not contact us to inquire if payment has been received, a notification by email is sent after each payment is processed.
Need more help please feel free to contact us by clicking here.
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